Terms of service
Terms and Conditions of Use
In this document, you are getting acquainted with the Terms and Conditions of Use of the webpage www.vigneron.ge, owned by LLC GK Wines and Spirits (ID code: 405444728) (hereinafter referred to as “the Company”).
By accessing these Terms and Conditions, we aim to provide you with important information regarding the use of the site. By using our webpage, you confirm that you agree to and accept these terms of use.
General Terms and Scope of Operation
The Terms and Conditions of the website constitute a legally valid contract between you and the Company. Your use of the services automatically binds you to these terms, indicating that you understand and fully agree with them. These terms apply equally to all users, regardless of the technical means used to access the services, including but not limited to web, mobile phone, RSS channels, or third-party communication platforms.
Minors under the age of 18 are prohibited from using the website www.vigneron.ge. The Company does not knowingly collect or store information from individuals under the age of 18. If it becomes evident that a user is under 18, the Company will take appropriate steps to delete the minor's personal information. By using www.vigneron.ge, you confirm that you are at least 18 years old.
Explanation of Terms
1. Definitions
1.1 The following terms have the meanings defined below unless expressly stated otherwise in the document:
- Account: The registered account of a user on the webpage.
- Authorization: The user’s access to their personal account.
- Webpage: The website www.vigneron.ge, which offers various services.
- Company: LLC GK Wines and Spirits, the owner of www.vigneron.ge,
registered under Georgian law, with ID code: 405444728, and registered address: Tamarashvili str. N 6, building N 1, apt. N 24, Tbilisi, Georgia.
- Parties: The Company and its users.
- Universal Identifiers: A set of data enabling user identification and access to remote services on the website.
- Access Codes: Passwords, usernames, identification codes, and other confidential information provided for service access.
2. Interpretation
- Words in the singular include the plural and vice versa, as permitted by context.
Using the Webpage
Through this webpage, you can:
- Explore product information available on the site.
- Purchase desired products and pay for them online.
The products purchased online are identical to those sold through physical channels and comply with Georgian legislation.
Collection and Use of Information
To improve the quality of our services, we may request personal information such as your name, phone number, date of birth, purchase history, and financial information (e.g., credit/debit card details). This information is used to identify and contact you.
We prioritize the security of your personal data and will not misuse it. You may request comprehensive details regarding the processing of your data at any time.
Login Data
When you visit our website, we collect data such as your IP address, browser version, pages visited, and time spent on those pages.
Service Providers
We may engage third-party service providers for:
- Enhancing the website functionality.
- Providing services on behalf of the Company.
- Analyzing the service.
These third parties may access your personal data under strict obligations not to disclose or misuse it for any other purpose.
Security
We implement technical and administrative safeguards to protect your personal data from unauthorized access. However, no method of transmission over the Internet is 100% secure.
Product Selection, Orders, and Returns
Ordering Process
1. After registration, users can select products by navigating the website and adding them to their cart.
2. Orders are confirmed via email or SMS.
3. Payment can be made via Visa, Mastercard, Apple Pay, Google Pay or AMEX.
Returns
Products can only be returned if they:
- Are defective.
- Do not match the order.
Products with damaged excise stamps or altered appearances are non-returnable.
If a return is approved, the refund will be processed within 3-5 business days from the date the returned product is received and inspected.
Delivery
- Orders below 200 GEL: Delivery cost is 10 GEL.
- Orders above 200 GEL: Delivery is free.
Delivery is available only in Tbilisi (Tskneti and Tsavkisi included) and typically completed within 1-2 hours.
Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions or redesign the website at any time. Continued use of the website constitutes agreement to the updated terms.
Limitation of Liability
The Company is not responsible for any loss or damage caused by:
- Errors in website operation.
- Unauthorized access to accounts.
- Events outside our control, such as cyberattacks.
Contact Information
For any questions, you can contact us:
- Address: Tamarashvili str. N 6, building N 1, apt. N 24, Tbilisi, Georgia
- Phone: +995 577 46 47 74
- Email: info@vigneron.ge
- Working hours: 11:00-01:00
This document governs the terms for Vigneron operated by LLC GK Wines and Spirits, registration number 405444728. By using our website, you agree to these Terms and Conditions.