Refund policy

Refund Policy

At Vigneron, every bottle we sell is sourced with full provenance and stored in temperature-controlled conditions from cellar to delivery. Because we sell fine and rare wines, please review our policy below before placing an order.

Damaged or faulty bottles
If your bottle arrives damaged, leaking, or shows signs of being faulty (e.g. cork taint), please contact us within 48 hours of delivery with a photo of the bottle and packaging. We will arrange a replacement of the same wine where available, or a full refund.

Incorrect orders
If you receive the wrong wine or vintage, please contact us within 48 hours of delivery and we will arrange collection of the incorrect item and delivery of the correct one at no additional cost, or issue a full refund.

Change of mind
Due to the nature of our products — including limited availability, vintage variation, and storage requirements — we are unable to accept returns or offer refunds for change of mind once an order has been delivered.

Rare and allocated wines
Certain wines in our collection are offered in extremely limited quantities. These are sold as described at the time of purchase; please contact us before ordering if you have any questions about a specific bottle, vintage, or provenance.

Age verification
All orders are subject to age verification. We reserve the right to refuse delivery, without refund of delivery charges, if we are unable to verify that the recipient is 18 years of age or older at the time of delivery.

How to request a refund
Contact us via our Contact page or by phone, with your order number and details of the issue. Approved refunds will be processed to your original payment method within 3-5 business days.